AnonyAI help centre

Windows 10 or Windows 11, 64-bit. No administrator rights, no Internet connection (except to activate the licence online) and no other software are needed.

Download the file from anonyai.app/download, extract the AnonyAI folder wherever you like (a USB stick is fine) and run AnonyAI.exe. There is no installer to run.

Windows SmartScreen may flag programs that few people have downloaded. Before continuing you can check that the file is exactly the one we published by comparing its SHA-256 fingerprint with the one shown on the download page. If they match, choose “More info” and then “Run anyway”.

Open PowerShell or the command prompt in the file's folder and run certutil -hashfile FILENAME.zip SHA256. The result must match the fingerprint published on the download page character for character.

On first start choose Start the 7-day trial. Every feature is enabled. There is one trial per computer.

In AnonyAI open the Licence section, choose Activate a licence and enter the licence key and email address you received. If you were using the trial there is nothing to reinstall: your documents and settings stay where they are.

On the old computer open Licence and choose Release this computer. Then activate the licence on the new computer with the same key. If the old computer is no longer available, for example because it broke down, write to support with your licence key: we will release the workstation for you.

No. The licence is perpetual. It includes 12 months of updates: after that, the installed version keeps working for ever. Renewal is only needed to receive later versions. The Licence section shows the date until which updates are included.

Normally not. AnonyAI recognises the workstation through several signals, so replacing a single component, such as the network card, does not invalidate the licence. If the licence is no longer active after major work on the PC, write to us.

1. On the isolated workstation open Licence › Offline activation and choose Save activation request. You get a small .anonyreq file.
2. Take the file to a connected computer and upload it on the anonyai.app/activate page.
3. Download the .anonylic certificate you receive and take it back to the isolated workstation.
4. Choose Load certificate. The workstation is permanently activated.

Only the licence key, the anonymous fingerprint of the workstation (a hash) and a random value. It is a readable text file, with a header explaining this in plain language, so whoever inspects it before authorising it to leave can verify it. It contains no documents, file names or processed personal data.

The two files are short enough to be read out over the phone or copied by hand. Write to us and we will help you through the procedure.

It is probably a scanned PDF: it contains images of the pages rather than text. AnonyAI recognises this and tells you so instead of reporting a clean result. OCR support, fully offline, is on the roadmap.

Unfortunately it cannot be recovered, by you or by us: that is the price of serious encryption. Without the passphrase the map cannot be opened and the placeholders cannot be restored. We recommend keeping passphrases in a company password manager.

This happens when the model invents or alters a placeholder, for example [PERSONA_004] in a document that only had three. AnonyAI flags it explicitly instead of ignoring it, so you can correct the text before using it.

Yes. Restore is always available, even without a licence: you can always get back the data you anonymized.

In the settings you can enter terms to always anonymize, such as recurring client names or internal codes: from then on they are detected in every document. For systematic cases, write to us with a non-confidential example: it helps us improve detection.